Frequently Asked Questions
What vaccinations does my dog need before staying?
For the safety of all our guests, every dog must be up-to-date on their booster vaccinations: DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza) and the Bordetella (Kennel Cough) vaccine. Please bring your vet card as proof of vaccination at check-in.
We must have a clear 21 days before boarding with us.
How often will my dog go outside?
We pride ourselves on an active routine! Every dog at Two Gates is walked and exercised 5 times a day in our secure grass exercise paddocks.
Can I bring my dog’s own food and bedding?
Absolutely. Keeping your dog on their usual diet prevents upset tummies, so we highly recommend bringing their regular food. You are also welcome to bring a familiar blanket or favourite toy to help them settle in and feel at home. If your dog has a certain bowl please provide but we do have plenty of variety of food bowls available.
We do have a variety of treats however you are welcome to bring your own, we ask not rawhide chews or bones.
My dog has never stayed in a kennel before. Can we visit first? Can I bring my dog’s own food and bedding?
Yes! We love welcoming new owners to come and meet us so you can see our facilities firsthand. Please give us a call on 01634 721367 to arrange an appointment.
Do you cater to dogs with medical conditions or medications?
Yes, with over 20 years of experience, we are fully equipped to administer oral medications or follow specific care routines. Please discuss your dog’s exact medical needs with us when booking, However, we do not administer insulin injections.
Are there any specific dog breeds you are unable to accept?
At Two Gates, we truly love all dogs. However, due to strict operating license conditions and our business insurance policies, we are legally unable to accommodate certain large breeds or types.
Consequently, we cannot accept bookings for the following:
- XL Bullies (including Pocket types)
- Belgian Malinois
- Cane Corsos
- American Bulldogs
- Aggressive & Protection dogs
- Any other dog types currently legally restricted under UK legislation.
Because we intentionally limit our capacity to a boutique group of 20 kennels to ensure a calm, peaceful atmosphere, our environment is strictly designed for breeds that thrive in a standard family kennel layout.
Our New Guest Policy: The Overnight Trial Stay
Ensuring a happy, comfortable fit for peace of mind
If your dog is new to Two Gates, we require all incoming guests to complete a mandatory overnight trial staybefore any long-term holiday bookings can be confirmed.
Kennel environments are full of exciting new sights, sounds, and routines. The overnight trial allows us to closely observe:
How comfortably your dog settles into their heated indoor suite overnight.
How much they enjoy their 5-a-day exercise rotations in the paddocks.
Their overall stress and comfort levels around our team.
Our Promise of Absolute Honesty
We believe in 100% transparency. Following the trial, we will provide you with a completely honest assessment of how your dog coped. If they thrived, we’ll happily secure their holiday dates! If we observe that they found the kennel environment too overwhelming, we will tell you straight away. Our goal is to give you the honest facts so that you can make the absolute right choice for your dog’s happiness and peace of mind.
Things to Remember: Your Drop-Off Checklist
To ensure a smooth and stress-free check-in for your dog, please make sure you bring the following items with you on drop-off day:
In-Date Vaccination Card
Showing up-to-date booster records including the 21-day Kennel Cough vaccine.
Completed Booking Form
Please ensure your booking paperwork is filled out and brought with you at drop-offer if need updating please let us know especially emergency details.
Food
If you prefer to provide your dog's own regular diet to avoid upset tummies. We can provide quality and nutritious food for your dog however our range is limited to popular brands.
Bedding & Comforts
A familiar blanket, toy or bed to help them feel right at home.
Flea and Worms
All guests must be fully treated against fleas and worms prior to arrival for the health of our facility.
Medication
Clearly labelled with instructions if your dog requires it during their stay.
Collar & Lead
For safe arrival and departure from our secure premises.